How does the FaireRetoure go?
- Create a Return and put the label on your package, please enter the order number as customer reference and note on the delivery note which items you send back. DHL Return Label
- Send us your ordered items safely packed back. Please also make sure that no other labels or barcodes are attached to the package.
- We check and edit your return (this may take up to ten working days max).
- As soon as your return has been processed, we will refund you the value of the goods, via your payment method chosen when ordering. (Translated with Google Translate) You will also receive a cancellation invoice by mail).
DHL Return Label:
c/o Wollbody Lager
Returns from other countries still have to be sent to the above address at their own expense (we are working on a better solution).
Why is there a FaireRetour at Wollbody?
Returns are bad for our environment and cause unnecessary CO2, packaging waste and costs.
Please help us to help you. We want to offer our customers the best service and continue to offer low prices.
When is my FaireRetoure free?
Whenever you keep something from your order.
When do I have to pay for my FaireRetoure?
If you return 100% from your order.
IMPORTANT: NOT EXACTLY POSSIBLE
We do not offer a direct exchange of articles. So if you would like a different article or size, we would simply ask you to re-order on Wollbody.